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Experience elevated.

What is Confluence?

Confluence is an annual event that brings together the industry’s best and brightest, Clearlink’s partners and their brand account teams, for a one-of-a-kind gathering of minds! Learn about the evolution of the customer experience, stay up-to-date on industry trends in the digital space, network with your peers, and enjoy unique experiences in the mountains of Park City, Utah.
This year we welcome industry leading speakers and bestselling authors Mike Abrashoff and Matt Dixon.



August 24th
August 25th
August 26th

Quarterly strategy sessions with your Clearlink account team are available throughout the day on Wednesday. Join fellow attendees along with your Clearlink account management and marketing team for a casual reception and dinner.

5:30 PM
Welcome Reception - Sponsored by HughesNet
Grand Terrace Deck
7:00 PM
Dinner - Sponsored by AT&T
Daly’s Pub

The conference will open with breakfast at 8:00 AM, and sessions begin at 9:00 AM. Throughout the day you will hear from speakers that will both inspire and challenge the way you think about engaging customers and digital marketing. This year customer journey evangelist, Matt Dixon will join us, as well Mike Abrashoff former Commander, USS Benfold.
Thursday evening’s activities include unique adventures in the surrounding mountains and dinner with the Clearlink team.

7:30-9:00 AM
Confluence Registration
Grand Promenade
8:00 AM
Breakfast - Sponsored by DISH
Grand Terrace Deck
9:00 AM
Welcome Remarks: Phil Hansen
CEO at Clearlink
Grand Ballroom
9:15 AM
Opening Keynote: Matt Dixon
Bestselling Author of The Challenger Sale: Taking Control of the Customer Conversation, and Harvard Business Review Contributor
"The Effortless Experience: Conquering the Battleground for Customer Loyalty"
Grand Ballroom
10:15 AM
Headlining Speaker: Jay Bowden
Digital Sales and Management at Google, Inc.
"Putting the User First"
Grand Ballrooom
11:00 AM
Working Break: Sponsored by CenturyLink
Grand Terrace Deck
12:00 PM
Lunch - Sponsored by Vivint
Grand Terrace Deck
1:00 PM
Headlining Speaker: Tom Webster
VP of Strategy and Marketing at Edison Research
"The New Science of Customer Service"
Grand Ballroom
2:00 PM
Closing Keynote: Mike Abrashoff
Former Commander of the USS Benfold, Author of the Bestselling Book, It’s Your Ship, and Leader in Organizational Transformation
"It’s Your Ship - Putting the Leadership Roadmap to Work"
Grand Ballroom
3:00 PM
Break - Sponsored by CenturyLink
Grand Terrace Deck
3:15 PM
Closing Presentation: Chuck Sykes
President and CEO of SYKES
Grand Ballroom
4:15 PM
Closing Remarks: Phil Hansen
CEO at Clearlink
Grand Ballroom
4:45 PM
Busses leave for Park City Mountain Resort
Montage Lobby
5:00 PM
Mountain Adventures
Park City Mountain Resort
5:30 PM
Cocktail Hour
Park City Mountain Resort
7:00 PM
Dinner - Sponsored by SYKES
Legacy Lodge

Meet with your Clearlink team, or take some time to enjoy Park City. If you would like to make a weekend out of the trip, we are happy to help you plan a memorable stay. Please connect with your account management team for details.

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"We’ve built and continue to invest in valuable relationships with our business partners. Confluence is a time to come together and strengthen our industry connections and have a little fun in our backyard."

- Phil Hansen

The Venue


An authentic yet refined mountain retreat located less than five minutes from Park City’s celebrated Main Street, and an easy 40‐minute drive from Salt Lake City International Airport, Montage Deer Valley offers unrivaled ski‐in / ski‐out access to one of America’s best ski resorts, the largest spa in Utah, five inspired dining options including a pub with its own bowling alley, along with amazing year‐round activities including hiking, mountain biking, golf, outdoor concerts, and fly‐fishing.